Find answers to frequently asked questions.
How long will it take for my order to arrive?
We take all orders on demand, which means we only begin the process of printing our products when we receive an order. Once your order is received, depending on the workload, it is fulfilled and ready to ship within 3-5 business days. After your order status is marked as shipped, please allow transit time based on the shipping method chosen at checkout.
How are your products printed?
We use a new and innovative printing method called Direct to Garment or DTG. DTG has many benefits, such as higher-quality designs, longer-lasting prints, and lower costs for both manufacturing and our customers!
How does DTG work? Is it better than Screen Printing?
Direct to garment (or DTG) is a method where a physical printer directly applies the ink onto the t-shirt, basically an inkjet process. A specialty printer prints the design/ink directly onto the garment. DTG uses specialty inks, which gets absorbed into the fibers of the fabric, and allows for a much stronger adhesion than screen printing. This type of adhesion results in very durable designs that withstand many washes. Finally, with direct to garment, we can print in much higher quality than screen printing, not be limited to color options, and the cost is much lower for the customer too! It sounds like a win/win to us!
What is your return policy?
Our return policy is under Customer Service > Shipping & Returns.
How do is request a return/refund?
Submitting a return or refund request is extremely easy! When you receive your package, there is a link printed on your packing slip. Type the address into your browser, enter your order number, and submit pictures with a description of why you would like to return or receive a refund for your item(s).
How can I contact support?
We love helping our customers and believe in always striving for unprecedented customer satisfaction, so we have made multiple options for you to contact support if you need assistance. You can click here to fill out the form on our "Contact Us" page, email firstname.lastname@example.org, call us at 814-626-8550, or send us a message from your "My Account" page.
Do you offer custom options such as putting a name on a shirt?
We do not offer customization options at this time.
Are you going to be serving any other branches of service?
American Heroes Apparel is continuously growing and listening to feedback from our customers. Plans for serving other branches of service are under the "Coming Soon" page.
What payment methods do you accept?
We currently accept all major credit cards - Visa, Mastercard, Discover, and American Express. We have partnered with PayPal allowing you to use PayPal and PayPal credit. Digital Wallets are also accepted, such as Google Pay, Amazon Pay, and Samsung Pay. Apple Pay is currently not supported.
Is your site encrypted, so my credit card information is safe?
Yes! We take your privacy and security seriously and adopt bank-level SSL encryption. If you see the "lock" icon in your address bar or see your address bar green during checkout, you know you are safe. If you would like more information, click on the lock icon in your address bar, which will allow you to see your connection is secure and view that our SSL Certificate is valid.
If you have any questions that are not listed here, please contact support via the options offered, or mail your questions, comments, or concerns to the following address:
American Heroes Apparel, Inc.
105 Wilderness Park
Clarendon, PA 16313